Comments on: Which Social Networking Platform is Best?

By: Chris Cayer

Chris Cayer — Thu, 16 Dec 2010 22:37:15 +0000

George: I just tried to sign up with Social Sam but it left a message saying the site/platform was no longer supported and I haven’t been able to get a response to any calls. Has there been an issue with Social Sam? Has it been discontinued? Are you working on another project?

By: Nicky

Nicky — Wed, 07 Apr 2010 04:19:52 +0000

Hi George,
Responsiveness was one of the things that kept me on Social Sam. You always responded. For my part I am happy it wasn’t just me having concerns about the billing options… I struggled with it but it was a deal-breaker. I didn’t know about the technical billing aspects but I couldn’t justify the additional billing cost just to have that version of PayPal integrated.

I hope you do manage to sort it out… SocialSam is such a good deal otherwise. Thanks for commenting – I appreciate it.

By: George Tran

George Tran — Mon, 22 Mar 2010 16:29:25 +0000

Nicky

Thanks for this post. I take comments from my customers to heart.

It too is bothering me about the billing options we have. My initial thought was to make our system more secure for our customers by not storing credit cards on our server. By using Paypal’s Website Payment Pro or Authorize.net’s CIM solution, it allows us to do this….with a BIG cost.

1) Programming on Authorize.net CIM is a mess. Very complicated. It might work as a stand alone app…but for a platform..it has caused me lot’s of sleepless nights.

2) Obviously as you mentioned. The added cost.

I will have to adjust our program to take care of these and just offer regular Authorize.net support.

More than a few clients have left us over this issue…so it is definitely a concern.

Thanks for your frank feedback.

Sincerely
George Tran
CEO of SocialSAM

By: Nicky

Nicky — Mon, 01 Feb 2010 12:39:13 +0000

Hi Sam,
Thanks for commenting. I haven’t given up on SocialSam yet! I’m looking forward to seeing the updates and the site examples. One thing that’s never been in doubt is your customer service. The team has always been responsive.

By: Mike Waters

Mike Waters — Tue, 19 Jan 2010 03:49:36 +0000

Thank you so much for the feedback, We value everything that is said about our site, I am sorry it is not working to your expectation, we have barely launched and we have had some bug issues. Most of these have been fixed already and the remaining bugs will be finished up by the end of this month.

We have a couple of really good examples we can show you now as we have been working with many companies that have been in pre-launch mode and are just now getting ready to launch.

Over the next month or so we will be launching several new features that will allow us to change the layout of the site, as well as some amazing new features.

I would love to talk with you in real life and see if their is anything I can do to help you and either way I hope that you get your needs met.