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Twitter

9 Ways Offline Businesses can use Twitter to Grow

by Nicky on July 14, 2010

in Small Business Tips, Social Media Marketing

It may seem as if everyone knows about Twitter and Social Media, but this isn’t necessarily so. Many online and offline  businesses of all sizes and types, B2B and B2C have never heard of Twitter. And there are also businesses who, while they may have heard of Twitter, have no clue what it is or [...]

Tagged as: Marketing, small business, Social Media Marketing, socialmedia, Twitter

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7 Signs You May Be On a Social Media Treadmill

by Nicky on February 26, 2010

in Social Media Marketing

You tweet, update your status on various social networking platforms and blog whenever you can. But have you a direction for all your social media activity? Or do you sometimes feel rather like a hamster… running fast, trying to keep up, but not entirely sure of your direction?

Tagged as: blogging, Social Media, social networking, time management, Twitter

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Apologising Via Twitter is Like Proposing Marriage by Email

by Nicky on February 18, 2010

in Customer Service, Social Media Marketing

Southwest Airlines has been held up as being one of the poster companies for using social media. They are mentioned in most case studies to prove that “social media works for companies.” And not that it doesn’t work, it’s just that it can backfire royally if companies fail to remember it isn’t a get out of jail free card for basic customer care and you can’t use it effectively for CMA (Cover My Ass-ing) because people know the difference.

Tagged as: blogging, companies and social media, kevin smith, Social Media, southwest airlines, thatkevinsmith, Twitter

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